I switched my service to other provider a week before and the service was and is active. Also, i realized later that They charged me a year preminum and would not refunded to me a penny. I think it was intentional i shouldn't listen to the person on the phone.
Please look for other similar reviews below. I rather pay a little more and get professional reliable customer services. I was with ITP in the past and that was because they solicited me by calling my home and so I decided to try them. They stepped me through the process to keep my number and go with them. I felt things were fine until they weren't, so I called them and found them to sound and be incompetent in what they were attempting to fix.
I ended up going back to Vonage, but now that I bought a new house, I thought I would give them a try again since they were so cheap.
Boy are they cheap. I assumed they would transfer over my phone and they did not. This has caused a nightmare for me. People trying to reach me cannot. When I called customer service, the supervisor, Sebrina and those she is in charge of, hung the phone up on me five times and were argumentative throughout the process of me trying to find out what went wrong. I was told they would gladly cancel my order and that I would not get a penny refunded to me without tellling me why.
Sebrina told me she is the only one I can talk to and that there is no one above her, she is the boss. Very happy with ITP. Calls work perfectly. Love the features they offer, especially their app. I recently started to use them for by business as well. I have multiple locations with multiple auto-attendants. I thought it would be too difficult to implement, but their sales and tech team helped me with the setup and it went up flawlessly.
I would recommend ITP. The whole process with ITP; talking to operators giving conflicting info to providing portage info to accessing a bare bones, no details online billing page. This is not a well funded, professional quality outfit. Probably operates out of a little office in Brooklyn. I read a lot of the recent negative reviews on ITP here and almost decided against them. Some of the reviews sounded really angry, I don't trust those types of reviews, so I took a chance.
So far so good. Fast shipping on the new adapter and call quality is fine. Despite being part of the no call list we receive far too many robo calls, debt collector calls, and other nuisance calls. Myself and many other Vonage customers have been making a feature request to have more granular controls of incoming calls for many years. I was with Vonage for 5 years and realized this was never going to happen. The only reason I didn't leave was out of laziness. Then our Vonage adapter stopped working.
The options to fix it quickly were sparse. I decided it was time to move over to ITP. The only things left to do are port my and test the alarm system. I will update this review if there are an problems. This is just a way of extracting more dollars from its customers. ITP does not tell you this piece of information. You have to pay for any extra service that already comes bundled and free in many other competitors.
Both of these services come at no cost with Voipo, Phone Power, etc. You add all this up and you pay as much or more than Vonage or Comcast and possibly the Bells. Do your math. We mainly use cell phones but I wanted to maintain a land line as well. The price seemed right but the call quality is so poor its essentially useless.
I have been with them for about a year because I've been too lazy too switch. I suspect its people like me who keep them in business. ITP initially comes across as a very friendly and professional company, plus their rates are very good. But I had to call them three times before they started the process of transferring my service.
After a month of frustration, I called to cancel my service and after two more weeks it was finally cancelled. You shouldn't even call ITP, even is it's just for information. It's just not worth it. ITP offers customers different residential tiers, a home office plan, and hosted VoIP PBX systems; in addition to other services like virtual fax and virtual fax security, virtual numbers, a VoIP app plan, toll-free numbers and more. Needless to say, ITP is well versed in the realm of residential and business communication technologies.
Their residential plans include: Basic, Premium, and Global. All of these plans are available for one line, and come with a free app, free router, and free basic network management.
For two lines, ITP offers another set of tiers at higher yet still affordable prices. They also offer international calling plans. ITP gives customers a choice between residential plans: do you need one line, or two?
However, your Basic tier plans have a limited number of minutes to the U. Furthermore, the Global plans include unlimited calling to over 70 countries.
ITP has various unlimited international calling packages, too, that can be easily customized for the other countries that you call the most. Check the international rates for examples of ITP's great international rates.
Be sure to check their website frequently, too, as their rates change often. Their phone service offerings are on point, and you get everything that you need in order to make the most out of your communication system.
Their VoIP plans are very straight forward, and you know what you're getting when you sign up. Whether you need one line or two, specific low international rates or an unlimited international calling plan, or just unlimited calls in the United States, consider ITP.
They have a bevy of plans to choose from, and can even help you access VoIP calling on the go with their mobile apps for Apple and Android. Unlike some of the other guys, ITP will give you a hefty discount without a contract.
You'll pay for ten months, then get the final two months for free. Residential 1 Line. Plus over 60 countries! Free Linksys Router. Residential 2 Line. Basic 2 Line. Premium 2 Line. Global 2 Line. Includes 2nd Line! Note : For the above plans and more details visit provider's web site. Company Size. Seniors Network also offers tips and explanations about the advantages of VoIP, highlighting such benefits as the ability to avoid the extra cost of a line designated solely for making telephone calls.
Categories: Telecommunications. Notification Frequency. Press Release - Feb 11, Notification Frequency. Press Release - Feb 28, Contact Information. Company Address.
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