A dedicated fast-track check-in lane for customers with FlyReady status will be available for Virgin Atlantic customers at London Heathrow. Learn more about Virgin Atlantic FlyReady. Onboard its aircraft, Virgin Atlantic has led the way with its extensive additional cleaning measures that were implemented early on in the pandemic. This includes electrostatic disinfectant on every aircraft turn and the high efficiency particulate air filters that the aircraft are equipped with.
Passengers are also provided with a personal health pack, which includes a medical grade face mask to wear onboard, surface wipes and hand gel. Visit Virgin Atlantic to find out more. Virgin Atlantic. Home Companies About Us. Our Story. Passengers are also able to book to have a test which they can take on their arrival into the UK at testing centres located in some airports.
Those that have already bought a PCR do not need to buy another test. Lateral flow tests for international travel must be purchased from a private provider as NHS Test and Trace tests cannot be used for international travel. The government is able to make this change thanks to the success of the vaccination programme both in the UK and around the world which has protected millions of people and reduced the risks of opening up international travel.
Anyone who tests positive will need to self-isolate and take a confirmatory PCR test. Providers will be expected to advise people to self-isolate and direct people towards the NHS Test and Trace booking page. We welcome the announcement from the Israeli Ministry of Health that outlines a new framework of international travel for Israel, effective 16th August, which will move the UK from the Red list to the newly defined Orange list.
The latest flight details and schedules are available at www. This means that from 15 July, all departing customers should go to Terminal 3 rather than Terminal 2. However, customers departing to Red list destinations should go to Terminal 3.
You can find more details in this announcement and further information will be updated on the website over the coming days and shared with customers booked to travel from 15 July onwards. We want to let you know that some hotels in the Caribbean and Mexico are currently being affected by an increased level of seaweed, known as Sargassum.
This is a natural occurrence, with the situation changing on a daily basis. Unfortunately it is expected to affect many properties in the area due to the influence of weather patterns and sea currents, which we have no control over.
Where effected, hotels are taking steps to address this and are working to remove the seaweed on the public beach areas. Our in-resort teams are aware and carefully monitoring the situation, as are our partners. We wish you a wonderful time, however if you have any questions, please contact our friendly Customer Services team.
Firstly, I hope that you and your loved ones are well. As a valued customer of Virgin Atlantic I wanted to share with you an important milestone. Yesterday we achieved a major step in securing the future of Virgin Atlantic through a privately funded solvent recapitalisation plan which has been approved by the UK High Court and recognised within the US jurisdiction.
The last 6 months have been the toughest in our history, as they will have been for many of you. Despite the amazing efforts of our teams, at times we have not lived up to your expectations of us. We know we need to rebuild your trust in us and we will do everything in our power to achieve that.
We have always been, and remain committed to, refunding every customer who has requested one from us. We are working hard to increase processing capability and unlock some of the systems constraints we face. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively.
Our commitment is to ensure every customer flies safe and well and returns to the skies with us with confidence We are also committed to working alongside our industry partners to unlock travel restrictions and support public health by pressing for urgent government action to enable passenger testing I truly hope that as demand returns and confidence continues to grow, we will have the pleasure of welcoming you back on board.
There are currently temporary terminal changes at London Heathrow and a number of other airports that we fly from - find out more. Due to the ongoing situation with COVID we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.
We apologise for any inconvenience caused by this temporary change in policy. Onboard Product - Long haul Seat comfort and personal space. Comfort items : duvet, pillows, turndown. Cabin and seat cleanliness. Cabin temperatures. Washroom cleanliness. Amenity kit and washroom amenities.
Inflight entertainment. Quality of meals served. Flexibility of meal service. Magazines and newspapers. Cabin Staff Service - Long haul Attention to cabin safety. Service skills and proficiency. Speed and timing of service.
Enthusiasm and friendliness. Service hospitality. Personalisation of service. Interaction with customers. Language skills. Cabin presence and attention. Responding to customer requests. Quality consistency among staff.
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