SunTrust does not sell personal or account information, including e-mail addresses. To learn more, read our privacy policy. Do not share your e-mail address or personal information with untrusted third parties or Web sites. Additionally, keep the anti-spam, anti-spyware and anti-virus software on your computer up to date. This will help reduce the number of fraudulent e-mails you receive. Forward the e-mail or any related information to reportfraud suntrust.
SunTrust will never send you an e-mail asking you to provide, update or verify your personal or account information. Therefore, any unsolicited e-mail asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information is fraudulent. Everyone should remain vigilant when it comes to identity theft. To learn more about what you can do to protect yourself, please visit our Online Fraud and Security Guide.
Please be assured that no further activity can take place on a closed check card or account. To prevent future theft of the new account numbers and information, be sure never to provide any information in response to unsolicited e-mails or phone calls. The important thing to remember is to use caution when disclosing personal and financial information. Please visit our Fraud Center to learn more about how you can protect your information.
COPPA gives parents control over what type of information is collected online about their children, and we strictly follow the federal guidelines. We do not knowingly collect, maintain or use personally identifiable information from children under age 13 from our Web sites.
However, we are not responsible for the data collection and practices of nonaffiliated third-parties that are linked from our Web site. Forward the SMS text and any related information to reportfraud suntrust. If you believe you have provided personal or account information in response to a fraudulent e-mail or site, please contact a SunTrust representative at Your Social Security number is one of the key pieces of your identity, and scammers may be able to use it to open new accounts in your name.
That's why it's so important to use caution when disclosing your Social Security number. Forward the suspicious e-mail or Web page, or send information about the e-mail or Web page, to reportfraud suntrust. Identity thieves have been known to obtain victims' personal information by rummaging through their trash to find unshredded information such as credit card offers, old bills and bank statements.
They can also steal your mail or obtain information by posing as telemarketers and asking for identifying information over the phone or via e-mail. The risk in someone obtaining your Social Security number is that it is an important piece of identifying information which can make it easier for a thief to access other information about you or fraudulently open a new account in your name.
SunTrust uses a number of safety measures to protect clients' information. These measures include aggressive processes, careful policies and up-to-date technologies.
Please visit our Fraud Center to learn more. If you think the information SunTrust Bank has provided to credit reporting agencies for your account s is inaccurate, please follow these steps:. Click Here to tell us about your dispute. Complete the form and submit it to us. We will process your request and respond in writing.
Our investigation of your dispute can take up to 30 days. Optionally, you may also contact us via the address shown below about your dispute. To do so, you may fill in this Credit Report Dispute Form and mail it, along with any supporting documentation to the following address:. Please note that SunTrust Bank requires sufficient identifying account information and documentation of your specific dispute in order to investigate the dispute.
If sufficient information is not received, SunTrust Bank may be unable to investigate your dispute. Write Us Mail your questions, comments, or suggestions to No deposits or payments accepted at this address :.
Bank by Mail You may mail checking, savings, or money market deposits to Be sure to include a deposit slip or your name and account number. Box Richmond, VA If you submit a QWR or NOE, please include your name, loan account number and the reason you believe the account is in error.
If you submit a RFI, please include your name, loan account number and the specific information requested. Access 3 payment address SunTrust Bank P. Box Baltimore MD Please submit your credit reporting dispute to:.
Link opens a new window. Robb Variable Corp. Investment advisory services are offered by Truist Advisory Services, Inc. Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences. Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including Truist Securities, Inc.
New York City residents: Translation or other language access services may be available. When calling our office regarding collection activity, if you speak a language other than English and need verbal translation services, be sure to inform the representative.
A description and translation of commonly-used debt collection terms is available in multiple languages at www. Thank you for choosing SunTrust now Truist. We welcome the opportunity to serve your financial needs. This may include differing underwriting guidelines, product features, terms, fees, and pricing.
SunTrust is now Truist. If you already have SunTrust accounts, please keep using SunTrust. Home Skip to main content Skip to footer. Understanding Personal Banking. Frequently Asked Questions Whether you're opening a bank account or building your business, we've pulled together the most frequently asked questions that we get from customers.
General Account Information. How do I change my address and phone number? How do I get statement copies? What information is needed for a wire transfer? How do I provide feedback? How do I bank by mail? Where do I find my bank account number and routing number? What are automatic payments? Why did a store cashier scan my check into the computer system? Do I need to save cancelled checks for my records?
Who has access to my accounts? Overdraft Coverage. Is anyone exempt from making a choice regarding Overdraft Coverage? Is there a fee to accept Overdraft Coverage? How many times can I incur a fee in the same day? Can I change my decision to accept Overdraft Coverage?
What is Overdraft Coverage versus Overdraft Protection? Does Overdraft Coverage apply to checks or recurring payments? How do I make a payment using my Access 3 pay stub from my statement? How do I add or change Overdraft Protection? What is an Extended Overdraft Fee and how do I avoid it? What is Overdraft Protection? We're pleased to tell you there will be no merger-related changes to checking, savings, and Money Market accounts and routing numbers for the vast majority of our clients.
This means most clients won't have to order new checks or deposit slips and any direct deposits, automatic drafts and wire instructions will continue as usual. Truist is about always looking forward and building a better future.
So get ready! Building a brand is about more than a new name. Link opens a new window. Robb Variable Corp. Investment advisory services are offered by Truist Advisory Services, Inc. Comments regarding tax implications are informational only. Truist and its representatives do not provide tax or legal advice. You should consult your individual tax or legal professional before taking any action that may have tax or legal consequences.
Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries, including Truist Securities, Inc. New York City residents: Translation or other language access services may be available. A description and translation of commonly-used debt collection terms is available in multiple languages at www. Thank you for choosing SunTrust now Truist.
We welcome the opportunity to serve your financial needs. This may include differing underwriting guidelines, product features, terms, fees, and pricing. SunTrust is now Truist. If you already have SunTrust accounts, please keep using SunTrust.
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